Troubleshooting and Spare Parts
User Manual
For advice about trouble-shooting a faulty sound processor, refer to your sound processor’s User Manual.
Cochlear Limited
Alternatively, a step-by-step guide can be found at the Cochlear Ltd website.
http://www.cochlear.com.au/Support/606.asp
Toll Free in Australia: 1800 620 929
Call us through the National Relay Service
Toll Free in New Zealand: 0800 444 819
Fax: + 612 9428 6352
Email: customerservice@cochlear.com.au
Cochlear Implant Clinic
If still in need of assistance, please contact the Cochlear Implant Clinic.
The Cochlear Implant Clinic – Royal Victorian Eye & Ear Hospital
6th Floor, Smorgon Family Wing,
32 Gisborne St,
East Melbourne
Phone: (03) 99298624
Fax: (03) 99298625
TTY: (03)99298681
Email: cic@eyeandear.org.au
The CIC does keep some spare parts in stock, but it is a limited range of the necessary spare parts to keep your sound processor working.
For all other spare parts or accessories you can contact:
Australian Hearing
Phone: 131 797
